ABSTRACT
This chapter is about the trouble people have making sense – not being confident about what they know, not having the resources to make sense of circumstances, differences in how people make sense, feeling threatened by sensemaking limitations, and social and psychological harm emerging from sensemaking difficulties. The traditional labels for these concerns are problems with people getting the information they need, information overload, distortion, stress, and burnout. There has been consistent higher education literature about these areas over the years. The set of challenges is complicated. The chapter includes recommendations from the literature for dealing with these troubles, but some suggest more communication for one type of problem while others suggest less communication for different problems. There is no silver bullet for dealing with everything all at once.
