ABSTRACT
Learning Objectives
The reader will understand:
Why community engagement is a central component of the heritage planning process.
The interrelated purposes of engagement.
The need for a careful and well-considered approach to community engagement.
How community engagement draws stakeholders into the decision-making process.
The importance of the perspectives of people who do not consider themselves heritage experts.
The importance of listening to the voices of marginalized people.
The features of the communication plan.
The role of advocacy planning.
Why conflict is a natural part of a public process.
