ABSTRACT
The senior leadership team plods in for that business ritual-the weekly staff meeting. For many of the attendees, this is their only regular communication with each other. In fact, communication is the primary goal of the meeting. The boss leads off with some general announcements: concerns, perhaps, or problems communicated from headquarters or the parent company. Then each manager, in turn, discusses the issues and events within his or her area of responsibility. Some of them may squirm under heat from departmental metrics, having to explain any performance since the last staff meeting that does not meet the benchmark set for labor efficiency, sales levels, or the like.
