ABSTRACT
Chapter 7 examined the role that knowledge management (KM) can play in enabling IT organization performance. As that case study illustrates, PMO personnel can help leverage the assets of a IT knowledge base to foster collaboration and communication within the enterprise’s IT organization. Through the repurposing and reuse of knowledge artifacts, service and project teams will save time, avoid past mistakes, and build on past learning. But KM may serve other ends than IT process improvement. IT professionals also need help in working with vast bodies of technical information about the computer hardware and software deployed across the enterprise. Here, too, KM can make a difference by supplying a framework for the creation, organization, maintenance, and dissemination of data about the enterprise’s IT products, whether planned or in play.
