ABSTRACT
This is a *different* book on change management. Using commonsense and practical advice tested in their work with hundreds of organizations, the authors walk the reader through clear guidelines and checklists to implement change that works.
Readers will develop a change management strategy
that starts by diagnosing the current culture and organization, then prepares for change carefully, addresses resistance to change, develops the change strategy, measures results, builds momentum for further change, and prevents deterioration and reversion.
The authors then apply their framework to two areas that are major targets for change management: implementing new technology and systems and implementing successful e-business strategies. Included throughout are real-world examples from a number of industries and government.
TABLE OF CONTENTS
part |87 pages
Select Your Change Management Strategy and Approach
chapter |13 pages
Introduction
chapter |16 pages
Dynamics of Change and Work
chapter |15 pages
Politics and the Resistance to Change
chapter |18 pages
Develop Your Change Goals and Strategy
chapter |21 pages
Prepare Your Change Management Framework
part |88 pages
Get Ready for Change
chapter |18 pages
Determine Activities for Change
chapter |15 pages
Collect Information on Today's Work
chapter |17 pages
Define Your Long-Term Solution and Quick Hits
chapter |16 pages
Develop Your Change Implementation Strategy
chapter |18 pages
Plan Ahead for Change
part |74 pages
Implement Change
chapter |20 pages
Get Quick Hit Results
chapter |21 pages
Carry Out Major Change
chapter |18 pages
Measure Results and Generate Enthusiasm and Support
chapter |12 pages
Prevent Deterioration and Expand the Change Effort
part |50 pages
Address Specific Situations and Issues