ABSTRACT

This timely volume offers an international and cross-disciplinary examination of risk and crisis communication theory and practice in Europe.

Placing the rapidly developing field of risk and crisis communication within the context of a Europe in flux – experiencing the amplification of the refugee crisis, Brexit, increasing terrorist attacks, a heightened awareness of the climate crisis, and the COVID-19 pandemic – a cross-continental team of experts explore these developments from a theoretical and practical standpoint. Drawing connections between culture, digital technology, identity, public health, politics, and industry, the analysis offers a multitude of perspectives from across the continent and provides ways ahead for the field of risk and crisis communication.

This exciting and innovative volume will interest scholars and students of risk and crisis communication, media studies, political communication, public relations, political studies, and international relations.

Chapter 5 of this book is freely available as a downloadable Open Access PDF at https://www.taylorfrancis.com under a Creative Commons [Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND)] 4.0 license

part 1|148 pages

An Evolving Field – Risk and Crisis Communication in Europe

chapter 2|10 pages

Marrying Crisis Preparation and Strategic Planning

Definitions and Challenges in Business Practice

chapter 3|15 pages

“Sharing Is Preparing”

The Role of Information-Sharing in Collective Crisis Sensemaking during the July 22 Terror Attack in Oslo

chapter 5|27 pages

The Agents of Resilience

Generativity and Durability of Digital Platforms in Crisis-to-Crisis Transition

chapter 6|17 pages

Bridging Theory and Practice Through Crisis Simulation

A Framework Designed to Address the Current Development of Risk Assessment and Crisis Communication in Romania

chapter 7|15 pages

Coordination in Multi-crises

The German Aviation Industry

chapter 8|16 pages

The Arcadia Crisis Postmortem

Lessons Learned for the Fashion Industry in Stakeholder Relationship Management and Value Co-creation

chapter 9|16 pages

Managing a Legitimacy Crisis

Airline Sensemaking in the Context of Flight Shame

part 2|182 pages

Lessons Learned from COVID-19 for Risk and Crisis Communication in Europe

chapter 10|37 pages

Translating Research to Practice

Identifying Best Practice in Pandemic Communication

chapter 11|16 pages

Communication Inequality of Ethnic Groups in Public Health Crisis

State of the Art and Model of Community-Based Crisis Response

chapter 12|9 pages

How to Do Evidence-Informed Risk Communication during an Emergency

Experiences from a Pandemic

chapter 13|18 pages

The Role of Culture in Risk and Crisis Communication Management

The Case of Switzerland and the Governmental Communication during the COVID-19 Pandemic

chapter 17|19 pages

Understanding What Is at Stake

Challenges and Opportunities for Corporate Communication during the COVID-19 Crisis

chapter 19|15 pages

COVID-19 Communication in Portugal

Exploring the Relationships between Sources of Information and Citizens' Trust in Governmental Risk and Crisis Communication